Terms & Conditions

Medical Conditions

On booking a treatment with Baliayuspa, you must discuss any medical conditions, pregnancy or if you are breast feeding with your therapist at the time of your booking. If you have any uncertainty you must seek medical advice from your doctor. A comprehensive consultation will be carried out by your therapist before your treatment. Please be aware that some conditions will mean that you cannot have certain treatments and you may not be able to have a treatment that day or your therapist will suggest an alternative treatment. This will not be discounted.

Payments

Payments can be made by cash or card. Most credit and debit cards are accepted via PayPal. Cheques are accepted if no other form of payment is available.

Cancellation Policy

Baliayuspa requires 24 hours notice, by phone, text, or email, if you need to cancel your appointment. If not you will be charged 50% of your treatment cost if we are unable to re-sell the reserved treatment time. If a client cancels within 24 hours of their booking, without prior notice, the business owner retains the right to charge a deposit or full payment upon their next booking.

Baliayuspa Etiquette

Your mobile beautician may arrive up to 10 minutes before the start of your treatment. This will allow her to set up the equipment. If for any reason your mobile therapist is over 30 minutes late, for reasons beyond her control, and the therapist still has time to carry out your treatment you will be offered 50% of your treatment price. If the therapist is over 30 minutes late and does not have time to fully carry out your treatment you will be allowed to re book and receive the same treatment for free next time. Once the mobile beautician is in your house any significant time taken out to tend to deliveries, babies, pets or work that becomes a disturbance during the treatment may be taken off your treatment time. If you are late for your treatment your treatment time will be cut where necessary.

Gift Card

Gift cards doesn’t have an expiry date, unless otherwise stated. They are non refundable. Please enter your gift card reference number duting the checkout payment proces . 

Parking

It is the client’s responsibility to be able to provide or advise parking prior to booking an appointment. Time spent by the therapist trying to find suitable parking if not advised by the client may be deducted from total treatment times.

Space for Treatments

If under unusual circumstances a treatment is booked and there is not enough space to perform the treatment safely, an alternative treatment or an arrangement will be made. The therapist cannot take any responsibility for any treatment not carried out due to lack of space.

Male Clients

Please note that Baliayuspa will only accept Male Clients from a current client recommendation or for couple’s treatments. Due to the nature of mobile treatments, Baliayuspa retains the right to refuse service to a male client for the therapist’s safety.

Additional Travel

Baliayuspa covers a 15 km radius of Kingsford free of any travel charges, any travel over this limit will incur an additional travel charge, based on the postcode.